1. Introduction
This Privacy Policy describes how Shalma Festival, in partnership with Koneckt Solutions Ltd., collects, uses, and protects your personal data when using our website or purchasing tickets.

2. Information We Collect
Personal Information: Name, email address, phone number, billing details, and other information necessary for ticket purchases.
Usage Data: IP address, browser type, and device information collected for analytics and security purposes.

3. How We Use Your Information
To process ticket purchases and deliver customer support.
To send event updates and promotional offers.
To improve our services and website experience.
To comply with legal obligations and prevent fraud.

4. Data Protection and Security
We use encryption and secure payment gateways to protect your personal information.
Personal data is stored securely and not shared with third parties except for necessary payment processing and event-related services.

5. Third-Party Services
Payments are processed through secure third-party providers. We do not store payment details.
Some analytics and marketing tools may collect user behavior data to improve services.

6. Your Rights
You have the right to access, modify, or delete your personal information.
You can opt out of marketing communications at any time.

7. Cookies Policy
Our website uses cookies to enhance user experience and track website performance.
Users can manage cookie preferences through their browser settings.

8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

For inquiries regarding these policies, please contact us at contact@shalmafestival.io.